The procedure for returning merchandise is as follows:

Brandix Italy accepts returns within 14 days of the delivery of the order. Customer can request a return for the following reasons: if he/she dislikes the product; if the product is too big/small, damaged, does not correspond to the product ordered, or if it is not actually in the package or otherwise.

Every single product must have all the tags, dust bag and the original box that they had the time you received them. The original box is considered part of the product itself, and must not have been in any ways damaged or modified or not even used as a single outer packaging.

a. Send us an email at : info@brandix.it, with your order number as reference requiring the return for one or more products.

b. The request is then confirmed by our customer services by e-mail and we also send you all the information for the shipment.

c. The goods must be returned together with a copy of the e-mail confirmation containing relevant returns acceptance code. Prepare the package and make sure that the box has the characteristics of robustness suitable for shipping.

d. Our logistics confirm return delivery of the package.

e. Confirmation is sent to the customer that the goods received match the returns request.

f. A refund is issued to the customer within 10 days, using the payment method you used when ordering.

BrandixIT reserves the right to not reimburse in the following cases:

The product is damaged or the original packaging (shoe box, sunglasses case, dust-proof bag) is missing or damaged.

Return code and/or order number are missing.

Unauthorized or after return deadline.

BrandixIT does not exchange goods. It is necessary to make a return request for the product that the User wishes to return.

The shipping, return costs and customs duties are to be paid by the Customer unless otherwise instructed.

We comply with all relevant laws regarding returns and refunds.

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.